RETURNS & REFUND POLICY

Last Updated: September 15, 2026

At Nature’s Groove, the quality, safety, and integrity of our personal-care products are extremely important to us. Because our products include skincare, haircare, body care, grooming, and other personal-use items, we are unable to accept products back into inventory once they have been shipped to a customer.

ALL PERSONAL-CARE SALES ARE FINAL

For health, hygiene, and product-integrity reasons, Nature’s Groove does not accept returns or exchanges on personal-care products.

This policy applies to both opened and unopened products.

We cannot accept returns based on:

• Change of mind

• Personal fragrance or scent preference

• Texture or consistency preference

• Ordering the incorrect product

• Individual preference or dissatisfaction when the product is not defective

• Skin or hair compatibility

We encourage customers to carefully review product descriptions, ingredient information, sizes, and usage instructions before purchasing.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

We want your Nature’s Groove order to arrive exactly as it should.

If an item arrives damaged, defective, leaking, or different from what you ordered, please contact us within 7 calendar days of confirmed delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of damaged packaging, when applicable

After reviewing the claim, Nature’s Groove may, at its discretion and as appropriate to the circumstances, offer a replacement, store credit, or refund.

Customers should not return personal-care products unless specifically instructed to do so by Nature’s Groove.

50% CUSTOMER-CARE REFUND

Although personal-care purchases are generally final, we understand that exceptional circumstances may occur.

For an eligible customer-service concern that does not involve a legally required full refund, Nature’s Groove may approve a courtesy refund of up to 50% of the product purchase price.

Courtesy refunds are reviewed individually and are not guaranteed.

Unless required otherwise by applicable law, original shipping charges, expedited shipping charges, and other delivery costs are non-refundable.

SHIPPING DAMAGE

If your package appears damaged during transit, please photograph the shipping package and products as soon as possible.

Do not discard the damaged product, packaging, shipping box, or mailing label until your claim has been reviewed, as this information may be needed to investigate the shipment.

LOST, MISSING OR UNDELIVERED ORDERS

If tracking indicates that your package was delivered but you cannot locate it, please check with household members, neighbors, your building or mailroom, and the shipping carrier.

Contact Nature’s Groove promptly if additional assistance is needed.

Orders that are not shipped, substantially delayed, canceled, or otherwise subject to mandatory refund requirements will be handled in accordance with applicable law.

PRODUCT SENSITIVITIES

Because every person's skin, scalp, and hair can respond differently to cosmetic and personal-care ingredients, individual results cannot be guaranteed.

Customers are responsible for reviewing the ingredient list before use, particularly when they have known allergies or sensitivities.

We recommend performing an appropriate patch test before first use when applicable. Discontinue use if irritation occurs.

An individual sensitivity or allergic response does not automatically qualify a purchase for a refund unless otherwise required by applicable law.

ORDER CANCELLATIONS

Orders may begin processing shortly after they are submitted.

Once an order has entered fulfillment or has shipped, it cannot normally be canceled.

If you need assistance with an order, contact Nature’s Groove as soon as possible. We cannot guarantee that an order can be changed or canceled after it has been placed.

OUR COMMITMENT

Our final-sale policy helps us protect the hygiene, safety, and integrity of the products we provide to every Nature’s Groove customer.

At the same time, we believe in treating legitimate customer concerns fairly. If something goes wrong with your order, please contact us and give us the opportunity to make it right.

Nature’s Groove
Texas, USA

Beauty With Purpose. Care With Intention.